He didn’t want a generic rollout. They wanted a setup that matched their world, fit their team - and gave them clarity across both businesses from day one.

What Matt said:

"We engaged Results Group to assist us with the decision to go with, and implementation of Simpro for our business, and the experience has been outstanding from start to finish. From the very beginning, they took the time to understand our operational needs and guided us through the decision to move forward with Simpro. Their support during the implementation and on boarding process was thorough, hands-on, and tailored to our business. They helped ensure our systems, processes, and team were set up for long-term success. The team at Results Group didn’t just stop at getting us live - their ongoing support has been excellent. Whether it’s troubleshooting, refining workflows, or helping us build and customise reports to suit our business needs, they’ve continued to deliver value well beyond the initial rollout. Highly recommend the team at Results Group to any business considering Simpro - their industry knowledge and ongoing support have been a key part of a smooth and successful transition for us."

Matt Morgan, 11th July 2025

The story behind the testimonial - and what it looked like in real time.

Matt didn’t come to us with Simpro already running. 

He came at a critical fork in the road - deciding whether to adopt Simpro at all.

Matt wasn’t new to systems - but he knew exactly what he didn’t want: a cookie-cutter setup, off-the-shelf training, or a rollout that forced his business into someone else’s structure.

From the start, he made it clear:

“If we’re going to do this, we’re going to do it properly.”

We started with clarity - not assumptions.

That meant understanding his operation, identifying where Simpro would deliver the most value first, and tailoring the implementation around what mattered most.

Matt walked us through how his company actually operates: multiple teams, multiple divisions, and boots on the ground across multiple sites.

That context shaped everything - from how we structured job data, to how we trained the team, to how we built in room to scale.

From there, we designed a tailored Simpro implementation plan built around real workflows, real operations, and real-world priorities. 

Before they’d even signed on, we helped identify savings including a major saving on Simpro Mobility licences. That single move immediately gave the business more flexibility to invest in their setup the right way.

Setup & training in five days. Live on day six.

They didn’t need a drawn-out implementation. They needed focused, collaborative execution - fast.

We delivered the full rollout in five days.

On day six, they went live. That speed was possible because the groundwork had been solid - and Matt’s team was fully on board.

And like always, we stayed close. Our team worked alongside Matt’s in the live environment - guiding, troubleshooting, and adjusting in real time. Not from a distance. Not just in theory, but live in their system with the actual users.

Then - a structural issue surfaced.

About a month in, Matt flagged an issue.

He also ran a second, related company under the same Simpro environment - and things were getting tangled.

Data was overlapping. Jobs were bleeding across entities. Cost centres were unclear.

He reached out again, and we moved quickly to solve it.

We sat down with Matt and unpacked what was happening. The answer wasn’t to patch or workaround. It was to restructure - properly.

We agreed moving to a multi-company Simpro environment would be ideal.

We moved quickly.

Our team restructured the platform, built out both companies under the new architecture, and trained teams to ensure clarity, alignment, and control - across the company.

It worked. 

With the new structure in place, both businesses had clarity - and the platform finally matched how they worked. 

With the structure sorted, Matt turned to reporting.

He wanted visibility.
Not just the ability to run reports - but structured, digestible insights that would help him lead with clarity.

He asked us to build out tailored Business Intelligence (BI) reports - visual dashboards that tracked the metrics that actually mattered to Matt.
We built them. Then scheduled them to land in his inbox automatically - right when he needed them.

No digging. No delays. Just clarity - delivered when it counts.

This wasn’t a rescue job.

It wasn’t reactive. It wasn’t damage control.

It was about getting it right - from the start.

What made this engagement stand out wasn’t the complexity. It was the mindset.

Matt didn’t wait until things were broken.
He didn’t roll the dice and hope it would work.
And he didn’t try to force his business into a system that wasn’t designed for it.

He made the decision early to invest in Simpro and a setup that actually matched his operation - and gave his team what they needed to succeed.

That’s what made this Simpro rollout work.

And that’s what we’re here for.

Considering Simpro - or not sure if your setup’s really working?

Book a free Health Check with me. We’ll walk through your operations, your goals, and how to shape Simpro around what matters most in your business.

https://www.resultsgroup.io/simpro_system_health_check

No generic setups. No guesswork. Just a smart structure - from day one.

Matt knew what he didn’t want — and made the smart call early.

No band-aids. No do-overs.

Just a Simpro setup that fit his business from day one.

Just published the story

Read it here