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The System Was Supposed to Help - But It Made Things Harder. Here’s What Fixed It

What If the Problem Isn’t Simpro - It’s the Way It’s Set Up?

July 02, 20252 min read

You’ve rolled it out.
The team’s using it.
The jobs are getting done.

And yet… it still feels harder than it should.

Quoting takes forever.
Reports raise more questions than answers.
You’re working
around the system - not with it.

If that sounds familiar, you’re not alone.

At Results Group, we work with operational service businesses using Simpro across Australia, NZ, the U.K., and the U.S. - and here’s what we see again and again:

3 Types of Friction We Hear Every Week

  • "We’re too manual to scale. Our ops feel like a whiteboard mess with apps bolted on.”

  • "We’ve got the modules… but they don’t reflect the way we work now.”

  • “We’ve got BI tools, but we don’t trust the numbers. Our reports don’t match reality.”

Same Tool. Different Outcomes.

Simpro isn’t the problem.
But when the setup doesn’t match your workflows, your team starts building workarounds:

  •          Quotes in Excel

  •          Job status via external messaging apps

  •          Cost centres no one understands

  •          Reports no one believes

You didn’t do anything wrong.
You just outgrew a setup that was never built with your business in mind.

Realignment = Real Results

Here’s what happens when the setup finally fits:

Quoting speed up 55%
Admin time down 4+ hours/week
Invoicing sent 2–3 days faster
Pre-builds used properly
Cost centres simplified
Margin clarity on every job

When the structure’s right, trust follows.
And when your team trusts the system - they use it properly.

What Alignment Actually Looks Like

We don’t just train your team.
We rebuild the system around how your business
actually works.

🛠 Pre-builds structured around real jobs
📅 Schedulers that make sense for techs + admin
📊 Dashboards your team actually uses
💵 Quotes, jobs, and invoices all talking to each other

You don’t need more software.
You need the one you’ve got to
actually work.

Want to See Where Your Setup Stands?

Let’s walk through it—live.

Book your FREE Simpro Health Check - a one-on-one session with Michael, Senior Business Systems Analyst at Results Group.

https://www.resultsgroup.io/simpro_system_health_check

We’ll show you what’s working, what’s not, and how to fix it - without rebuilding from scratch.

Your tools should support your growth. Not slow it down.
Let’s realign your system - so your team can stop second-guessing and start scaling.

Check out the Article in LinkedIn

#SimproFix #TradeOps #WorkflowThatWorks #SimproSetup #OperationalClarity #ServiceBusinessSupport #JobManagementTools #SystemsThatScale #ResultsGroup

Senior Business Systems Analyst | Simpro Specialist | Helping Operational Service Businesses Work Smarter, Not Harder.

Michael Hunt

Senior Business Systems Analyst | Simpro Specialist | Helping Operational Service Businesses Work Smarter, Not Harder.

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