This small electrical operation had invested in Simpro but was running it like an electronic notepad — every workflow slightly different, cost centres multiplying, and pricing data drifting with each new catalogue import.

Operational reality

The business handled everything from renovations to Safe Inspections, yet every project flowed through a single cost centre. Labour rates varied by memory rather than rule. Material pricing came from whatever the wholesaler’s last invoice showed. Quoting relied on PDFs built outside the platform. Even compliance items such as breaks and overtime were tracked manually.

Margins looked fine on paper but bore little resemblance to the real cost of work

Symptoms → Root causes

• Inconsistent gross-margin reporting → multiple ungoverned cost centres and artificial labour-rate entries

• Quoting delays → manual quote approvals and missing online acceptance workflow

• Mis-priced materials → catalogue not linked to current supplier price files.

• Compliance risk → breaks and overtime not represented in schedules

• Admin overload → status codes and triggers too numerous for a two-person office

What we changed

• Operational flow

• Digitised job flow and pricing control

• Governed execution and visibility

Outcomes

• Reliable margin reporting

• Faster client approvals and admin efficiency

• Operational confidence and control

The constraint wasn’t Simpro — it was configuration and alignment.

If this operational story feels familiar, it might be time for a Simpro System Health Check.

Book a free Simpro System Health Check —align your platform to the way your business really runs — and let it start paying you back.

→https://www.resultsgroup.io/simpro_system_health_check

How aligning cost centres, pricing tiers, and Mobility in Simpro restored control for a small electrical operation.

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